Returns & Exchanges

We want you to be delighted with your Gabriel’s goodies, so if it is not the right fit, size or colour we are more than happy to offer one of the following options, that best suits you, you’ll know this straight away, however you have up to 7days to return it to us and either:

- EXCHANGE: Swap for another style, size/colour

- CREDIT: Store credit with NO expiry date

- REFUND: A refund via the original payment method - excluding shipping costs. 

As we’re sure you understand, in order for us to re-sell the item it will need to be returned to us as follows:

- Brand new and unworn, no smells or marks

- Unwashed

- Tags still attached

- Ready for re-sale

Please remember this excludes sale items, no returns, exchanges, store credits or cash refunds on any sale or discounted item. (Please note this includes any promo coded purchases or outlet or Market Place purchases)

Of course if something is faulty, we promise to make it right.

 

EASY RETURNS

Need to return something? Check its within 7 days of receiving it.

Follow the 3 step Returns process below and we'll sort things out.

Please Remember This excludes sale, promo coded or discounted items.

STEP 1:

Email us at within 7 days of receiving you garment(s), at online@gabriels.co.nz and tell us:

- Your order number

- What you are returning

- Why you are returning it

- Whether you’d like an EXCHANGE, REFUND or CREDIT

STEP 2:

Fay will personally reply ASAP to quickly solve any issues, reserve a replacement or otherwise agree the best next steps.

FREE SHIPPING ORDERS - for orders that received free shipping initially; when you return an order for a refund, the cost of shipping will be deducted from your refund price. If one or more items have been ordered but not all returned the cost of shipping will only  be deducted if the item/items  kept fall below the $175.00 free shipping price from the initial purchase.  At times the shipping cost may be more or less than the normal shipping price. Management reserves the right to amend the rate.   EG you have received free shipping -  the real cost of the shipping is $12.00 the $12.00 will be deducted from the refund. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Here is our return address:

Gabriels Fashions - 64B Victoria Street, Cambridge 3434

We cannot accept responsibility for goods lost in return so if you're using your own method, please make sure it is trackable to ensure safe delivery.

 

STEP 3:

Once the return has been received and the above conditions are satisfied, we will apply the following, depending on what we agreed:

- EXCHANGE: May include shipping costs, this will depend on the destination and the original purchase shipping arrangements. The agreement on this will take place at time of communication regarding exchange.  General shipping costs will apply. Remember you have the option to bring the return into the shop and sort a suitable exchange in person. 

- REFUND: We will refund you the price you paid EXCLUDING any shipping costs, via the original payment method. You’ll receive a confirmation of refund via email, but it may take a few business days for it to show in your account due to payment provider processing times. This means that If you return items and keep items, if what you kept doesn’t meet the amount to qualify for free shipping, in the first instance, the cost of that shipping will be deducted from your refund. - 

- CREDIT: We’ll issue you with store credit (via a special code) with NO expiry date

 

Faulty Items:

Faulty items may be returned at any time, but obvious faults should be returned ASAP. The item at fault will be then sent back to our supplier for further investigation, if we have the same item in stock and at the discretion of our staff we may offer an immediate exchange. We will keep in contact with you on getting a replacement, or we will provide a full cash refund / store credit, dependent on the situation. All postage costs incurred to get the goods back to us, will not be covered by us immediately. In time after further investigation the postage fees may be refunded back, dependent on the situation.

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