Returns & Exchanges
We want you to be delighted with your Gabriel’s goodies, so if it is not the right fit, size or colour we are more than happy to offer one of the following options, that best suits you, you’ll know this straight away, however you have up to 7days to return it to us and either:
- EXCHANGE: Swap for another style, size/colour
- CREDIT: Store credit with NO expiry date
- REFUND: A full refund via the original payment method
As we’re sure you understand, in order for us to re-sell the item it will need to be returned to us as follows:
- Brand new and unworn, no smells or marks
- Tags still attached
- Ready for re-sale
Please remember this excludes sale items, no returns, exchanges, store credits or cash refunds on any sale or discounted item.
Of course if something is faulty, we promise to make it right.
Need to return something? Check its within 7 days of receiving it.
Follow the 3 step Returns process below and we'll sort things out.
This excludes sale or discounted items.
Email us at within 7 days of receiving you garment(s), at email@example.com and tell us:
- Your order number
- What you are returning
- Why you are returning it
- Whether you’d like an EXCHANGE, REFUND or CREDIT
Fay will personally reply ASAP to quickly solve any issues, reserve a replacement or otherwise agree the best next steps.
FREE SHIPPING ORDERS - for orders that received free shipping initially; when you return an order for a refund, the cost of shipping will be deducted from your refund price. If one or more items have been ordered but not all returned the cost will not be deducted from the refund price.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Here is our return address:
64B Victoria Street, Cambridge 3434
We cannot accept responsibility for goods lost in return so if you're using your own method, please make sure it is trackable to ensure safe delivery.
Once the return has been received and the above conditions are satisfied, we will apply the following, depending on what we agreed:
- EXCHANGE: Send your FIRST replacement for free (i.e. we won’t charge you shipping for the replacement)
- REFUND: We will refund you the price you paid EXCLUDING any shipping costs (if paid), via the original payment method. You’ll receive a confirmation of refund via email, but it may take a few business days for it to show in your account due to payment provider processing times.
- CREDIT: We’ll issue you with store credit (via a special code) with NO expiry date
Faulty items may be returned at any time, but obvious faults should be returned ASAP. The item at fault will be then sent back to our supplier for further investigation, if we have the same item in stock and at the discretion of our staff we may offer an immediate exchange. We will keep in contact with you on getting a replacement, or we will provide a full cash refund / store credit, dependent on the situation. All postage costs incurred to get the goods back to us, will not be covered by us immediately. In time after further investigation the postage fees may be refunded back, dependent on the situation.